Who are we?
We are a small team of four with professional backgrounds in SEO, social media management, ORM and web development. Whilst our extensive knowledge in these fields does come in handy, we prefer to focus solely on online reputation management. We mostly work remotely and are based between London and the North of England, travelling occasionally for our internal and client meetings. Most of the projects are managed by James, who has previously worked in web development and has started moving into ORM over two years ago. Through the right blend of remote working, networking and skill sharing, we have been able to set up a business model that works: a small niche, a high level of expertise, great contacts and prices that are more than reasonable.
Small niche means we can provide specialised knowledge
We are a small agency with a passion for online reputation management. We do not attempt to be all things for all people, but rather focus on our small niche with a view of providing specialised knowledge that is difficult to find elsewhere. However, we have friends and partners in related fields and can always link you up if you decide that you need search engine optimisation, graphic design or web development. Once we get to know you, we will have an interest in the success of your business, and can assist you in getting that competitive edge within the online environment.
Fair and transparent pricing structure
Where business expenses are concerned, we don’t like surprises, and we appreciate that neither do you. You can rest assured that we will never undertake work until you were made aware of the costs, and have given us the green light to begin. When you request a quote, we will give you a full breakdown alongside the final amount. You never have to purchase a “package deal”, or sign up for a lengthy contract. Instead, you can choose to add or remove different services to suit the needs of your business, and any ongoing contractual arrangements can be cancelled with a 30 day notice. All of the prices quoted are final and inclusive of any taxes and charges. Like we said, no surprises. You will always know what you are paying for.
We work at your pace
Once you engage our services, we are good to go. You will always deal directly with your project manager and will not be “passed around”. We aim to respond to all communications within the same day, where possible, and time-sensitive matters are dealt with as a matter of urgency. The online environment can be volatile, so if you experience a sudden drop in ranking due to malicious activity, we will be there for you – we will even work out of our usual business hours for no additional charge.